February 6, 2019

Organizational Reflections: Parallel Processes at Work in a Dual Consultation

Topic: 
Ownership Culture
Authors: 
Nancie Zane, PhD

This article explores the lessons extracted from the parallel processes enacted in the relationship between two consultant groups hired by Eastern (a large financial institution) to kick off a major culture change initiative. The inevitable conflicts between these two consulting groups, selected because they had very different missions and modes of operating, mirrored deeply impacted systemic tensions within Eastern, such as the desire to change and the wish to remain fundamentally unaltered. The consultants' public struggles to overcome the obstacles to their collaboration helped Eastern surface several latent and intractable tensions threatening its culture change initiative. The processes high-lighted here are pertinent whenever multiple organizations or groups attempt to assist a third institution.Kenwyn K. Smith, University of Pennsylvania and Nancie Zane, Praxis Consulting Group

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Nancie Zane, PhD

Organizational Reflections: Parallel Processes at Work in a Dual Consultation

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What's Next for Nonprofits? An Interview with Nancie Zane and Linshuang Lu of Praxis Consulting Group

Praxis consultants Nancie Zane and Linshuang Lu were interviewed recently for the Center for Creative Leadership's Leading Effectively e-newsletter on their research with CCL and American Express on nonprofit leadership, with particular emphasis on emerging leaders and intergenerational trends.

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